Thank you for visiting Loommates. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data. By using our website, you agree to the practices described in this policy.
Information We Collect
We collect personal information that you provide directly to us, including your contact details (name, email address, etc.) and billing/shipping information (credit card numbers, shipping address, etc.). We also gather data when you create a personal profile, subscribe to our newsletter, or engage with our services in other ways.
How We Use Your Information
The information we collect is used to fulfill our commitments to you and to enhance your shopping experience. This includes processing your orders, providing customer support, and sending you relevant information and offers for marketing purposes. We only retain your data for as long as necessary to fulfill these services or as required by law. Once your data is no longer needed, it will be securely deleted.
Third-Party Sharing
We may share your personal data with third-party service providers or affiliates who perform services on our behalf, such as payment processing, order fulfillment, and marketing. These third parties are bound by strict confidentiality agreements and are not authorized to use your data for any purpose other than providing the services we’ve contracted them for.
Account Protection
When creating an account on Loommates, you’ll be required to set a personal password. This password is essential for accessing your account in the future. You are responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. Loommates reserves the right to refuse service, terminate accounts, or cancel orders at our discretion.
Your Rights
You have the right to request access to the personal data we hold about you. You can also request corrections to any incorrect or incomplete information. At any time, you may ask us to stop using your personal data for direct marketing purposes.
Cookies
While the acceptance of cookies is not mandatory to browse our website, certain functionalities, such as the shopping cart, require cookies to function properly. A cookie is a small text file stored on your computer or mobile device. Loommates uses cookies to enhance and simplify your experience. We do not use cookies to store personal information or share it with third parties.
We use two types of cookies:
- Permanent cookies: These are stored on your device for up to 12 months and are used to remember your preferences and details.
- Session cookies: These are temporary and disappear when you close your browser. They are used to keep you logged in during your session.
You can manage or delete cookies using your browser settings.
Security
Loommates takes your security seriously. We employ industry-standard security measures to protect your personal information. However, no online transmission or storage of data is completely secure, and we cannot guarantee absolute security.
As a trusted brand, Loommates is committed to protecting our customers from counterfeit products. Unfortunately, counterfeit goods can appear online, often sold by unauthorized sellers. These products are often produced under unethical conditions, and purchasing them supports illegal practices.
To ensure you receive genuine Loommates products, always purchase directly from our website or from authorized retailers. Be cautious of websites offering substantial discounts or claiming to sell factory seconds. These sites may lack contact information, secure payment methods, and may mimic our official website.
If you suspect that a product or website is counterfeit, please contact our customer service team with details. Your vigilance helps us protect the integrity of the Loommates brand.
General
Loommates may update this Privacy Policy as our business evolves and technology advances. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we protect your information.
